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Consumer service
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#	Item
261	The Behavioural Design Lab Changing behaviour by design Combining behavioural science with design-thinking to help organisations tackle big social issues Add to Reading List Source URL: www.behaviouraldesignlab.org Language: English - Date: 2014-02-25 05:41:04 Criticism Structure Aesthetics Visual arts Service design Sustainable consumer behaviour Design Creativity Design thinking
262	October 29, 2009 Driving Consumer Engagement With Automated Telephone Customer Service A commissioned study conducted by Forrester Consulting on behalf of Add to Reading List Source URL: www.nuance.de Language: English - Date: 2014-07-14 17:27:16
263	COMPLAINTS Complaints policy and procedure All complaints must be dealt with in a constructive and timely manner. We will set out the process in “Plain English” on the website, in pre-enrolment information and we wil Add to Reading List Source URL: www.hopeinstitute.edu.au Language: English - Date: 2014-09-30 02:15:46 Consumer complaint Law Economics Financial Ombudsman Service Dispute resolution Marketing Mediation
264	2015 CONSUMER CONFIDENCE REPORT A publication on quality water and quality service provided by DES MOINES WATER WORKS 2201 George Flagg Parkway l Des Moines, IAll www.dmww.com l l dsmh2o.com Add to Reading List Source URL: www.dmww.com Language: English - Date: 2015-05-20 15:12:52 Iowa Des Moines Iowa Drinking water Water quality Bottled water Hexavalent chromium Tap water Urbandale Iowa Safe Drinking Water Act Des Moines metropolitan area Water pollution Water
265	Mortgage Credit Directive (Consumer Buy-to-Let) Instrument 2015 Add to Reading List Source URL: media.fshandbook.info Language: English - Date: 2015-06-04 10:26:04 Mortgage loan Credit Finance Economics Loans Financial Ombudsman Service The Coffee Bean & Tea Leaf
266	Public Transport – on the right track? The Consumer Council Elizabeth House 116 Holywood Road Add to Reading List Source URL: www.consumercouncil.org.uk Language: English - Date: 2014-03-18 10:14:19 Public transport Translink Bus stop Integrated ticketing Bus Public transport bus service Intercity bus Transport Bus transport Sustainable transport
267	C A S E S TU DY Clarabridge Helps Deliver Superior Customer Service Business Management Software Leader Automates the Analysis of Survey Feedback Add to Reading List Source URL: www.clarabridge.com Language: English - Date: 2015-03-23 10:38:16 Consumer behaviour Natural language processing General Electric Net Promoter Clarabridge Voice of the customer Customer experience Text analytics Loyalty business model Marketing Business Customer experience management
268	Equifax, Claritas secure M&S deal The UK’s Marks & Spencer Financial Services has appointed Equifax, the $1.6 billion global information solutions provider, and Claritas, a major consumer information company, to build Add to Reading List Source URL: www.strategichorizons.com Language: English - Date: 2005-04-27 16:27:53 Strategic management The Experience Economy Equifax Service Financial services Skandia Bank Marketing Business Credit rating agencies
269	EC SOLUTION GROUP BV, TRADING UNDER THE NAME FASTTRACK COMPANY GENERAL TERMS AND CONDITIONS FOR ONLINE PURCHASING ON WWW.EVIATE.COM 1. Add to Reading List Source URL: www.eviate.com Language: English - Date: 2015-03-17 13:40:26 English contract law Service Marketing Law Consumer Protection (Distance Selling) Regulations Consumer Protection Act. (CPA) South Africa Business Electronic commerce Online shopping
270	Mortgage Credit Directive (Consumer Buy-to-Let) Instrument 2015 Add to Reading List Source URL: media.fshandbook.info Language: English - Date: 2015-06-04 10:25:46 Mortgage loan Credit Finance Economics Loans Financial Ombudsman Service The Coffee Bean & Tea Leaf

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